Contact JENOVA

We Are Here to Help You

Have a question about your JENOVA Ultrasonic Cleaner? Need assistance with your recent order, shipping status, or tracking details?

Our dedicated customer support team is always ready to ensure your experience with JENOVA is as smooth and flawless as the crystal-clear shine we provide. Please feel free to reach out to us using any of the methods below, or simply fill out the contact form on this page. We look forward to assisting you!

Get In Touch

• Customer Support Email: info@getjenova.com
  (For order updates, bulk inquiries, or tracking assistance. Please include your Order Number (e.g., #1001) for faster processing.)
• Business Hours: Monday – Friday: 9:00 AM – 6:00 PM (EST)
  Saturday – Sunday: Closed
• Response Time: We strive to reply to all email inquiries within 12 to 24 hours during regular business hours.

Frequently Asked Questions Before Reaching Out

• Where is my order? Once your order is processed and shipped, a unique tracking link will be automatically sent to your email. You can use that link to track your JENOVA package in real-time.
• Want to check our policies? For details regarding product safety, shipping times, or returns, feel free to visit our dedicated FAQ, Shipping Policy, or Refund Policy pages linked in the footer.

Send Us A Message

(This is where you will place the native Shopify contact form inside the Shrine Theme)

• Name Field: [First & Last Name]
• Email Field: [Your Email Address]
• Order Number Field (Optional): [e.g., #1001]
• Message Field: [How can we help you?]