privacy

Privacy Policy

Last Updated: June 2026

This Privacy Policy describes how JENOVA (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from getjenova.com (the "Site") or otherwise communicate with us (collectively, the "Services").

By using or accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

1. Information We Collect

To provide our Services, we collect personal information about you from a variety of sources, as detailed below. The information that we collect and use varies depending on how you interact with us.

Information You Submit Directly to Us:

  • Contact details: Including your name, shipping address, billing address, email address, and phone number.

  • Order information: Including your name, billing address, shipping address, payment confirmation, email address, and phone number.

  • Customer support information: The information you choose to include in communications with us, for example, when sending a message through our Services.

Information We Collect Automatically (Cookies):

When you visit our Site, we automatically collect certain information about your device and your interaction with our Site using cookies and similar tracking technologies. This includes:

  • Device data (IP address, browser type, operating system, device identifiers).

  • Usage data (pages visited, products viewed, time of visit, referring URLs, and links clicked).

2. How We Use Your Personal Information

We use your personal information to provide you with the Services, fulfill our contract with you, and improve our business. This includes:

  • Providing Products and Services: To process your payment, fulfill and ship your order, and send you notifications related to your account or purchase.

  • Marketing and Advertising: To show you targeted advertisements on third-party platforms like Meta (Facebook/Instagram) and TikTok based on your preferences.

  • Customer Support: To respond to your questions, troubleshoot issues, and improve our overall customer service.

  • Security and Fraud Prevention: To detect, investigate, or prevent possible fraudulent, illegal, or unauthorized activity.

3. Cookies and Third-Party Analytics

Our Site uses Cookies to enhance and optimize your browsing experience. We use cookies to remember your shopping cart items, understand your preferences, and analyze web traffic.

We also use third-party service providers, such as Google Analytics, Meta Pixel, and the TikTok Pixel, to track user behavior and serve targeted ads. These platforms may collect information about your online activities over time and across different websites.

You can choose to disable cookies through your browser settings, though doing so may limit your ability to use certain features of our Site.

4. Sharing Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • Service Providers: With vendors or other third parties who perform services on our behalf (e.g., Shopify for platform management, payment processors, shipping partners, and fulfillment apps).

  • Compliance and Legal Obligations: To comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

5. Security and Data Retention

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or private information to us.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Your Rights (Depending on Region)

Depending on where you live (such as the UK, Europe/GDPR, or California/CCPA), you may have certain rights regarding your personal information, including:

  • The right to request access to the personal data we hold about you.

  • The right to request that we correct or update any inaccurate data.

  • The right to request the erasure/deletion of your personal data under certain conditions.

To exercise any of these rights, please contact us using the information below.

7. Contact Us

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please contact our support team:

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